A number of 11Alive viewers have contacted our newsroom declaring deals delivered by means of FedEx are exhibiting up many days or much more than a week late, or not at all.

NORCROSS, Ga. — FedEx consumers are fed up in excess of prolonged delays for packages coming via the company’s Norcross facility. They cite enhanced on-line procuring for delays.

“My offer was delayed more than a 7 days and it just arrived Nashville, from Nashville to Atlanta,” David Hagan of Snellville claimed. 

Hagan mentioned he acquired his bundle transported with FedEx on Friday, just after he invested section of the day waiting and performing remotely in the company’s parking great deal. 

“About a few hours on Friday right until I was lastly in a position to get someone who could confirm the bundle was there and I was last but not least equipped to get the package deal.”

Hagan shared his FedEx monitoring record with 11Alive, demonstrating his offer arrived in Kennesaw on Aug. 14, then traveled to Norcross on the 15th, was stated as out for supply on the 18th, then went back to Norcross. On Aug. 21, he received an update that he had 10 business enterprise days to pickup his package at FedEx’s Norcross facility. 

Hagan mentioned he under no circumstances asked for to choose-up his offer and throughout the 7 days he waited for his package deal to get there, calls to FedEx, and talking to firm associates led to no even further details about when his deal may be delivered. 

“We recognize there are delays, we recognize there are that it is likely to choose more time we get that,” Hagan stated. “But when you can’t get clear conversation, yeah then it forces me to go into a retailer that I may possibly not usually go into.”

In the course of the COVID-19 pandemic, Hagan mentioned he would like to shop online, but now he is pondering 2 times. 

“Now I am compelled to go into a store that I could not if not go into for the reason that I won’t be able to rely on delivery,” he stated. 

Abbe Sands who life in the Atlanta spot stated she is obtaining comparable difficulties. 

She requested a reward from an on the internet keep and tracking displays the package deal transported with FedEx on July 22, but practically nothing ever arrived. 

“I talked with the shipper and they re-delivered the merchandise and now that is shed somewhere,” Sands claimed. 

The substitute offer sent to Sands also has not arrived. Her monitoring background exhibits the substitute transported on Aug. 11 from Illinois, arrived in Kennesaw on Aug. 13, then designed it to FedEx’s Norcross facility the following day and remained in Norcross for a 7 days, prior to tracking reveals it headed again to Kennesaw. 

As Sands continues to hold out, she claims she is joined by several of her neighbors. 

“There is a total bunch of postings on NextDoor,” she mentioned. “I know it is just not just me.”

A FedEx spokesman explained to 11Alive through the company’s most the latest quarter ending May perhaps 31, average day-to-day offer volume for FedEx Ground was much more than 11 million offers a working day, a 25 p.c boost from the same time period in 2019. 

The enterprise introduced the following statement when questioned about the problems with delays becoming described for offers currently being handled by the company’s Norcross facility: 

“FedEx Ground is experiencing a surge of offer quantity due to e-commerce growth throughout the present pandemic that has resulted in a short term support delay for some offers in the Norcross region. We offer our sincerest apologies for any inconvenience triggered by these delays and enjoy our customers’ endurance as we carry out contingency plans intended to restore assistance levels. Buyers may keep track of their deal or contact buyer services by going to www.fedex.com.”

Queries from 11Alive about whether there are distinctive circumstances leading to delays in Norcross, when compared to other FedEx facilities weren’t specifically answered. 

A company spokeswoman wrote 11Alive by e-mail in reaction to supplemental thoughts about offers in Norcross: “We are deploying important contingency methods, including additional bundle handlers and service company shipping and delivery methods, to assistance resolve assistance delays in Norcross and will keep on to perform directly with our clients regarding their shipments.”  

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